FAQ

What is a Real Gift?
Barnardo’s Real Gifts are ethical gifts you can buy for a friend, a relative or a loved one. The money you spend on a gift goes directly towards supporting the vital work Barnardo’s carries out with vulnerable children and young people. The gifts displayed show a number of thoughtful ways in which your generosity can make a real difference. Simply choose a gift, and we’ll send your friends and family a beautiful card and magnet by post or an e-card by email.

What gifts can I buy?
There are a variety of gifts to choose from, starting from as little as £10. Whether it’s a simple meal, a safe place to stay for a homeless young person, or a new bicycle, your gift really will help make a difference.

Where does the money go?
By purchasing a Real Gift you’ll help change the lives of thousands of disadvantaged and vulnerable children across theUK. For every £1 donated, 83p goes directly to helping vulnerable children, young people and their families. If property development and retail shop costs are excluded, this rises to 95p. So no matter which fantastic gift you choose, you really will be making a real difference.

Can I order by telephone?
If you are unable to pay online or are having difficulties you can call our dedicated customer support careline on 0800 008 7005. One of our friendly representatives will then help you complete your purchase. Lines are open Monday to Friday 9:00am to 5:00pm.

What is Gift Aid?
Thanks to the Government’s Gift Aid scheme, Barnardo’s can reclaim the tax you pay on all your donations – including your Real Gift – increasing their value by almost a third at no extra cost to you. To make your Real Gift go even further please tick the Gift Aid box when you are filling out your details.

What does the recipient receive?
If you are sending by email, your recipient will be sent an email with a link to collect their Real Gift online, complete with your own personalised message. If you are sending by post, your recipient will be sent a bespoke gift card detailing the gift you have made in their name, your own personalised message to them as well as a special thank you fridge magnet.

How does the recipient receive their Real Gift?
The recipient can receive their Real Gift either by email, by post, or you could send to your own address so you can hand it to the recipient in person.

Can I write my own message?
When prompted in the order process, you can personalise your Real Gift by typing your own special message in the box indicated. This will then be placed alongside the Real Gift in the email delivered version, or printed on the inside of the gift card. Alternatively you can choose to have the gift card sent to you blank so you can hand write your message instead